Slack channel → tracked spreadsheet
Watch a Slack channel (e.g. #customer-issues). Every new message becomes a row in Google Sheets with status, owner, and timestamp. Status stays in sync as the thread is triaged, resolved, and closed. Daily digest back to Slack or email.
- Slack app + permissioned install
- Google Sheets two-way sync
- Status state machine (open → in-progress → resolved)
- One-page admin to edit fields without touching code
- Handover doc so your team can extend it